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Use public guides for product questions and your signed-in support conversation for account-specific help. Never include your password, verification codes or private API keys in a message.

HELP & CONTACT

Product questions

Read the platform overview, feature guide and frequently asked questions before opening a support conversation.

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Account support

Sign in to your account, open the support chat and describe the issue. Include the page, symbol if relevant, approximate time and any visible error message.

  • Use the account affected by the issue
  • Ask to transfer to a live representative when needed
  • The queue does not promise an immediate response
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What to expect in chat

AI-assisted replies are identified as automated. If you request a human, the conversation is placed in the support queue for an authorized representative. Availability can vary.